Shipping & Policies
Welcome
BNG TREASURES, INC. is the best-kept secret among treasure-seekers; buyers and sellers alike. We offer access to some Rare and Unique items that have been in private collections for decades. We specialize in Antique, Estate & Pre-Owned Jewelry, Antique Pocket Watches, Vintage Wristwatches, Coins & Coin Collections, Sterling Silver, Precious Metals, Scrap Gold & Bullion, .999 Fine Silver, Gold & Platinum, Antiques, Antiquities, Fine Art & Collectibles. BNG TREASURES, (bngtreasures.com) & shopbngtreasures.com is a worldwide marketplace with treasures waiting to be discovered, whether you're an avid collector or a first-time visitor. Feel free to ask any questions that you may have.
Payments
We accept the following forms of payment:
ETSY PAYMENTS
Via PayPal No Account needed:
- Visa
- MasterCard
- Discover
- American Express
CHECKS / MONEY ORDERS
(items will be shipped after payment clears our Bank)
We also offer Flexible payment plans available upon request.
Please contact us prior to purchase to make arrangements.
Shipping
I offer free shipping on all Jewelry items unless otherwise stated.
I ship either USPS First Class or Priority Mail. Depends on the item and cost.
***Please keep in mind that shipping during the winter months may take longer than usual due to weather conditions. Your patience is greatly appreciated***
We use several different shipping methods including professional white glove shippers, Plycon, and UPS. Our goal is to provide the most economical & timely shipping to our customers. For larger items such as furniture and lamps, all shipping is an estimate and shipping fees could change based on destination of the item. Please understand that shipping large furniture can be costly and takes time and, depending on the shippers planned route and stops, may take 2-8 weeks. We have negotiated very reasonable rates with several white glove shippers, however, their transit times may be longer than others -note that we do not set the shipping prices and delivery time – they are provided to us by the shipping company and we cannot be held responsible for rates or delays from a 3rd party. You will have access to the tracking and we will email you with all updates that we receive. The white glove shippers are all rated and reputable, professional antique and vintage furniture movers. They provide door-to-door shipping. After you convo us with your location/ZIP code, we will let you know how much your shipping fee will be. Your items will be prepped, packaged and shipped and we will provide all tracking information.
If you need your purchase "rushed" please indicate this and we will try to accommodate your request but keep in mind "rushed" shipping will cost more.
If you are local, pick up is also available.
Please note that after 30 days (from purchase date) if the buyer does not contact our shop or pay/arrange for shipping the buyer forfeits their purchase & item with NO REFUND or RETURN.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
We do our best to describe and photograph each item as accurately as possible. Measurements are included in all descriptions. Although Measurements are estimates.
If you are dissatisfied with your purchase, please contact me so we can discuss any problems or issues.
Please ask any questions about a piece you are interested in before purchasing.
I will be more then happy to answer any questions or send additional photos upon request.
I will accept returns within 3 days only if the item is misrepresented. You must contact me first before you return your package and this must be within 3 days of when you receive it.
We Charge A 33% Re-Stocking Fee No Exceptions
Buyer pays return shipping.
Any item being returned must be sent back in the condition it was received.
I will not be responsible for parcels lost in the postal system.
There will be no refunds on any Furniture items, so please read all "estimated" measurements and review all pictures carefully and ask any questions or concerns you might have before purchasing the item.
If the item is damaged during shipment, the SELLER IS NOT RESPONSIBLE! The shipper is a separate business and they are accountable for transporting the furniture in the same condition they picked it up in.
We try to describe our items as accurate as possible. We offer high-end vintage at a great price. Once the item leaves our warehouse we cannot be responsible for how its handled. We package things very well for the journey. We do not offer refunds. Please raise any questions or concerns before you place your order. Thank you!
Additional
Thank you for stopping by our shop. If you would like any of our furniture pieces painted, please convo us with details of what you would like done. The price for a painted piece is higher than the "As Is" price unless we agree otherwise.
These are vintage and antique pieces, some are quite old, so please understand these will not be perfect "brand new" looking pieces. They are for that "special buyer" who appreciates the age, history, and patina of an old hardwood piece! These are not brand new pieces. So if you need additional photos or more details on an item, please contact me so that you know what you are buying. Based on this information, all sales are final.
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